[et_pb_section fb_built=\u00bb1″ disabled_on=\u00bbon|off|off\u00bb admin_label=\u00bbsection\u00bb _builder_version=\u00bb4.27.0″ use_background_color_gradient=\u00bbon\u00bb background_color_gradient_direction=\u00bb90deg\u00bb background_color_gradient_stops=\u00bb#000000 0%|rgba(255,255,255,0) 100%\u00bb background_color_gradient_overlays_image=\u00bbon\u00bb background_image=\u00bbhttps:\/\/www.treeticket.com\/wp-content\/uploads\/2024\/08\/Sales-terms-and-conditions.png\u00bb background_size=\u00bbcustom\u00bb background_image_width=\u00bb100%\u00bb background_image_height=\u00bb100%\u00bb min_height=\u00bb500px\u00bb min_height_tablet=\u00bb500px\u00bb min_height_phone=\u00bb250px\u00bb min_height_last_edited=\u00bbon|tablet\u00bb custom_padding=\u00bb157px|159px|157px|159px|true|true\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row _builder_version=\u00bb4.27.0″ _module_preset=\u00bbdefault\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4″ _builder_version=\u00bb4.27.0″ _module_preset=\u00bbdefault\u00bb background_enable_color=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_text _builder_version=\u00bb4.27.0″ _module_preset=\u00bbdefault\u00bb header_font=\u00bbArchivo|900||on|||||\u00bb header_text_color=\u00bb#FFFFFF\u00bb header_font_size=\u00bb60px\u00bb header_line_height=\u00bb60px\u00bb custom_padding=\u00bb0px|||||\u00bb hover_enabled=\u00bb0″ header_font_size_tablet=\u00bb40px\u00bb header_font_size_phone=\u00bb45px\u00bb header_font_size_last_edited=\u00bbon|tablet\u00bb global_colors_info=\u00bb{}\u00bb sticky_enabled=\u00bb0″]<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1″ disabled_on=\u00bboff|on|on\u00bb _builder_version=\u00bb4.27.0″ _module_preset=\u00bbdefault\u00bb use_background_color_gradient=\u00bbon\u00bb background_color_gradient_direction=\u00bb90deg\u00bb background_color_gradient_stops=\u00bb#000000 0%|rgba(255,255,255,0) 100%\u00bb background_color_gradient_overlays_image=\u00bbon\u00bb background_image=\u00bbhttps:\/\/www.treeticket.com\/wp-content\/uploads\/2024\/08\/Sales-terms-and-conditions.png\u00bb parallax=\u00bbon\u00bb custom_padding=\u00bb65px||65px||true|false\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row _builder_version=\u00bb4.27.0″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4″ _builder_version=\u00bb4.27.0″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_text _builder_version=\u00bb4.27.0″ _module_preset=\u00bbdefault\u00bb text_font_size=\u00bb15px\u00bb header_font=\u00bbArchivo|900||on|||||\u00bb header_text_align=\u00bbleft\u00bb header_text_color=\u00bb#FFFFFF\u00bb header_font_size=\u00bb35px\u00bb header_line_height=\u00bb23.8px\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n
<\/span><\/p>\n <\/span><\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1″ _builder_version=\u00bb4.27.0″ _module_preset=\u00bbdefault\u00bb background_color=\u00bb#000000″ global_colors_info=\u00bb{}\u00bb][et_pb_row _builder_version=\u00bb4.24.3″ _module_preset=\u00bbdefault\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4″ _builder_version=\u00bb4.24.3″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_text _builder_version=\u00bb4.27.0″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n By accepting and making a purchase through our platform, you guarantee and accept that you have read the TERMS AND CONDITIONS OF SERVICE (hereinafter referred to as "TERMS") of TreeTicket (available at https:\/\/www.treeticket.com\/terms-of-service\/)<\/a> <\/span>and agree to be bound by its terms, policies, and obligations referenced or included therein.<\/span><\/p>\n By making this purchase, you also agree not to use TreeTicket's services for any illegal, immoral purposes, or in violation of the TERMS.<\/span><\/p>\n You declare that you or the individuals on whose behalf you are making the purchase meet the minimum age requirement for the event you wish to attend, as displayed on the corresponding event page. Neither TreeTicket nor the event organizer will be held responsible for denying access to individuals who purchase a ticket but do not meet the entry requirements.<\/span><\/p>\n You commit to providing current, complete, and accurate purchase and account information for all purchases made on our website and accept full responsibility for any incorrect or incomplete information provided. You must also keep your account and personal information, including your email address and credit card numbers and expiration dates, up to date to allow us to complete your transactions and contact you when necessary.<\/span><\/p>\n You also acknowledge that you are authorized to make this purchase as the cardholder or as a representative with the legal authorization and informed consent of the cardholder. Purchases made without the cardholder's authorization may be canceled without prior notice. TreeTicket will not be held responsible for fraudulent use of payment methods or scams by third parties through our platform. The user commits to compensating TreeTicket in case of fraudulent use. In connection with this, TreeTicket reserves the right to limit withdrawals of balances and use them to cover payment costs owed on the platform, including but not limited to processing fees, commissions, refunds, cardholder disputes, or chargebacks.<\/span><\/p>\n The tickets you purchase will be exclusively digital and will be sent to your registered or provided email address; no physical ticket will be sent unless explicitly stated by TreeTicket. This also applies to any add-ons or products purchased through our platform, meaning no physical product will be sent. Only a digital confirmation will be sent to your email, which you must present to the event organizer or their representative at the event to receive the add-on or product, as applicable.<\/span><\/p>\n TreeTicket may, at its sole discretion, limit or cancel the number of tickets purchased per person, per household, or per order, depending on the event. These restrictions may include orders placed by or under the same customer account, the same credit card, and\/or orders that use the same billing and\/or shipping address.<\/span><\/p>\n Under this consideration, you guarantee that you will not initiate any claims, including disputes over payments or credit cards, chargebacks, or similar claims, alleging that you did not receive a physical ticket or product or that the product was not received.<\/span><\/p>\n You agree that we are not responsible if the event organizer refuses or rejects your purchased ticket or any presentation related to any add-ons or products purchased. Refunds will not be granted for this reason unless the organizer explicitly approves it, in which case only the nominal value of the ticket will be refunded.<\/span><\/p>\n All tickets must include the attendee's name as per their identification, and you agree that entry to the event may be denied if the purchased ticket contains incorrect information or does not match any valid identification, with no right to a refund.<\/span><\/p>\n You agree to comply with all rules and policies required for the event, over which TreeTicket has no control or responsibility, which should be consulted directly through the means provided by the event organizer.<\/span><\/p>\n TreeTicket will not be responsible for cancellations, rescheduling, or the quality of the event. It will also not be held responsible if the fulfillment of its obligations under these Terms of Sale is hindered or limited in any way by any act or event related to any force majeure. Force majeure shall include unforeseen events such as, but not limited to, acts of nature, government actions, wars, pandemics, diseases, tides, lightning, floods,explosions, embargos, power outages, lockouts, slowdowns, strikes, droughts, rebellions, revolutions, and terrorism.<\/span><\/p>\n The following are the means for addressing questions:<\/span><\/p>\n – Email:<\/span> info@treeticket.com<\/a>\u00a0 We are excited to offer you a memorable experience with TreeTicket.<\/span><\/p>\n Enjoy your event and thank you for contributing to a greener world!<\/span><\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":" TREETICKET SALES TERMS AND CONDITIONSTREETICKET SALES TERMS AND CONDITIONSBy accepting and making a purchase through our platform, you guarantee and accept that you have read the TERMS AND CONDITIONS OF SERVICE (hereinafter referred to as "TERMS") of TreeTicket (available at https:\/\/www.treeticket.com\/terms-of-service\/) and agree to be bound by its terms, policies, and obligations referenced or included […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"[et_pb_section admin_label=\"section\"]\r\n\t\t\t[et_pb_row admin_label=\"row\"]\r\n\t\t\t\t[et_pb_column type=\"4_4\"][et_pb_text admin_label=\"Text\"][vc_row css=\".vc_custom_1682542236318{padding-top: 35px !important;padding-bottom: 25px !important;}\"][vc_column][vc_empty_space height=\"30px\"][vc_column_text]\r\n At TreeTicket, we value and respect the privacy of our users and are committed to protecting the personal information we collect. This privacy policy describes how we collect, use and share information when you use our event ticketing platform, called TreeTicket. By using TreeTicket, you are accepting the practices described in this privacy policy. <\/span>Information gathered<\/span><\/p>\r\n[\/vc_column_text][vc_column_text]\r\n 1.1. Personal Information: To provide you with our services, we may collect personally identifiable information, such as your name, email address, phone number and billing address. This information is collected when you create an account on TreeTicket, make a ticket purchase or communicate with our customer service team. <\/span><\/p>\r\n[\/vc_column_text][vc_column_text]\r\n 1.2. Event Information: When you use TreeTicket to purchase tickets to events, we may collect information related to the event, such as the event name, location, date and time, ticket price and any other information related to the event you are interested in. <\/span><\/p>\r\n[\/vc_column_text][vc_column_text]\r\n 1.3. Payment information: Tree Ticket does not store or save credit card information, this data is handled directly by the payment processor (bank). <\/span><\/p>\r\n[\/vc_column_text][vc_column_text]\r\n 1.4. Usage information: We may collect information about your interaction with TreeTicket, such as the pages you visit, the actions you take and other data related to your activity on our platform. This information helps us improve our services and personalize your TreeTicket experience. <\/span><\/p>\r\n[\/vc_column_text][vc_empty_space height=\"30px\"][vc_column_text]\r\n If you have any questions or concerns about our privacy policy or how we handle your personal information, please contact us through the following means:<\/span><\/p>\r\n info@treeticket.com<\/a><\/p>\r\n (+506) 8937-8989 <\/a><\/p>\r\n Thank you for trusting TreeTicket. We are committed to protecting your privacy and the security of your personal information. <\/span><\/p>\r\n[\/vc_column_text][vc_column_text]\r\n We want to thank you for taking the time to review our privacy policy. At TreeTicket, we are committed to protecting your privacy and maintaining the confidentiality of your personal information. We always strive to provide you with a safe and reliable experience when using our services. <\/span><\/p>\r\n Remember that by using TreeTicket, you agree to the terms and conditions set forth in this privacy policy. If you have any additional questions or concerns, please do not hesitate to contact our customer service team. We will be happy to help you. <\/span><\/p>\r\n Thank you for trusting TreeTicket, the event ticketing platform that not only offers you a unique experience, but also contributes to the care of the environment by planting a tree for every ticket sold.<\/span><\/p>\r\n[\/vc_column_text][vc_empty_space height=\"90px\"][\/vc_column][\/vc_row][vc_row css=\".vc_custom_1682542236318{padding-top: 35px !important;padding-bottom: 25px !important;}\"][vc_column][vc_empty_space height=\"30px\"][vc_column_text]\r\n At TreeTicket, we understand that circumstances may arise in which you may need to request a refund for tickets purchased through our platform. This refund policy describes the terms and conditions that apply to such requests. By using TreeTicket and making a purchase, you agree to comply with this refund policy. <\/p>\r\n[\/vc_column_text][vc_column_text]\r\n The request must be submitted within the established period for refunds, which will vary according to the policies of each event and will be indicated in the event description in TreeTicket.<\/p>\r\n The request must be made by the person who made the original purchase and must include the information necessary to identify the transaction, such as the order number or confirmation code.<\/p>\r\nThe application must comply with the terms and conditions established by the event organizer, which may include specific refund policies.\r\n 2.1. To request a refund, you will need to contact our customer service team. Contact details can be found on our website or in the purchase confirmation you received by email. <\/p>\r\n 2.2. Please provide the necessary information to identify the transaction, such as the order number or confirmation code, along with a clear and detailed description of the reason for your refund request. <\/span><\/p>\r\n 2.3. Our customer service team will review your application and contact you to inform you about the eligibility of your application and the next steps to be taken. <\/p>\r\n 2.2. Sharing information with third parties: We may share your personal information with third parties as necessary to facilitate ticket sales and process payments, such as event organizers and payment service providers. However, we will never sell or rent your personal information to third parties for marketing purposes without your express consent. <\/p>\r\n[\/vc_column_text][vc_empty_space height=\"30px\"][vc_column_text]\r\n TreeTicket acts as an intermediary in the sale of tickets and, therefore, is governed by the refund policies established by the organizers of the events. It is important to note that reimbursement policies may vary between events and organizers. When making a purchase, we recommend that you review the specific refund policies indicated in the event description. <\/p>\r\n[\/vc_column_text][vc_empty_space height=\"30px\"][vc_column_text]\r\n 4.2. If your refund request is approved, we will endeavor to process the refund as soon as possible. However, terms may vary depending on the payment method used and the payment processor involved. <\/p>\r\n 4.3. Depending on the circumstances and policies of the event organizer, reimbursement may be made in whole or in part, less possible service charges and administrative expenses. <\/p>\r\n[\/vc_column_text][vc_column_text]\r\n We appreciate your understanding and cooperation in following our refund policy. At TreeTicket, we strive to provide excellent service and resolve any problem or inconvenience that may arise in relation to tickets purchased through our platform. <\/p>\r\n If you have any additional questions or need further assistance, please do not hesitate to contact our customer service team. We will be happy to assist you and provide you with all the necessary information to facilitate your reimbursement request. <\/p>\r\n Thank you for trusting TreeTicket as your event ticketing platform. We hope you enjoy your experiences at the events of your choice, and we value your support of our mission to plant a tree for every ticket sold. <\/p>\r\n[\/vc_column_text][vc_empty_space height=\"30px\"][vc_column_text]\r\n If you have any questions or concerns about our refund policy or need to request a refund, please contact us using the details provided below:<\/p>\r\nSALES TERMS<\/span><\/h1>\n
<\/span><\/h1>\n
AND <\/span><\/h1>\n
<\/span><\/h1>\n
CONDITIONS<\/span><\/h1>\n
– Phone: (+506) 8937-8989<\/span><\/p>\n<\/h3>\r\n
TREETICKET PRIVACY POLICY<\/strong><\/h3>\r\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=\".vc_custom_1682542265425{padding-top: 25px !important;}\"][vc_column][vc_column_text]\r\n
Use of information collected<\/strong><\/h3>\r\n2.1. Use of Personal Information: We use the personal information we collect to provide you with our services, process your transactions, send you electronic confirmations and tickets, communicate with you about your account, and provide customer support. We may also use your personal information to send you communications related to our services, such as updates, promotions and event news. <\/span>[\/vc_column_text][vc_column_text]2.2. Sharing information with third parties: We may share your personal information with third parties as necessary to facilitate ticket sales and process payments, such as event organizers and payment service providers. However, we will never sell or rent your personal information to third parties for marketing purposes without your express consent. <\/span>[\/vc_column_text][vc_column_text]2.3. Use of Non-Personal Information: We may collect, use and share non-personal information in aggregate or anonymous form for statistical and analytical purposes, to improve our services, develop new products and for other legitimate business purposes. <\/span>\r\n\r\n[\/vc_column_text][vc_empty_space height=\"30px\"][vc_column_text]\r\n
Protection of information<\/strong><\/h3>\r\nWe take reasonable steps to protect the personal information we collect and maintain its security. We use appropriate technical and organizational measures to protect your information against unauthorized access, disclosure, alteration or unauthorized destruction. However, we cannot guarantee the absolute security of information transmitted over the Internet or stored electronically. <\/span>[\/vc_column_text][vc_empty_space height=\"30px\"][vc_column_text]\r\n
Retention of information<\/strong><\/h3>\r\nWe will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including any legal or accounting requirements. If you would like us to delete your personal information, you may contact us using the details provided at the end of this privacy policy. <\/span>[\/vc_column_text][vc_empty_space height=\"30px\"][vc_column_text]\r\n
Links to third party websites<\/strong><\/h3>\r\nTreeTicket may contain links to third party websites. This privacy policy applies only to TreeTicket, and we are not responsible for the privacy practices or the content of other websites. We recommend that you review the privacy policies of third party websites before providing them with your personal information. <\/span>\r\n\r\n[\/vc_column_text][vc_empty_space height=\"30px\"][vc_column_text]\r\n
Changes to this privacy policy<\/strong><\/h3>\r\nWe may update this privacy policy from time to time to reflect changes in our information practices. We recommend that you periodically review this page for any changes. If we make significant changes to this privacy policy, we will notify you via the email address associated with your account or via a prominent notice on TreeTicket. <\/span>[\/vc_column_text][vc_empty_space height=\"30px\"][vc_column_text]\r\n
Contact<\/strong><\/h3>\r\n
REFUND POLICY<\/h3>\r\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=\".vc_custom_1682542236318{padding-top: 35px !important;padding-bottom: 25px !important;}\"][vc_column][vc_column_text]\r\n
Claims for reimbursement<\/strong><\/h3>\r\nEligibility Requirements: To be eligible to apply for a rebate, you must meet the following requirements:\r\n<\/span>\r\n
\r\n \t
\r\n \t
Reimbursement request process<\/strong><\/h3>\r\n
Event organizer's refund policies<\/strong><\/h3>\r\n
Refunds and deadlines<\/strong><\/h3>\r\n4.1. All refunds or cash back are applied to the card with which the purchase was made. \r\n
Contact<\/strong><\/h3>\r\n