The TREE TICKET website is managed by TICKET SOLUTIONS LIMITED LIABILITY COMPANY, a company incorporated in the Republic of Costa Rica (Hereinafter “Ticket Solutions” or “Ticket Solutions SRL”) under the legal identification number 3-102-872052. Throughout the site, the terms «we», «us», and «our» refer to Ticket Solutions S.R.L. This website o ers all information, tools, and services available to the user, conditioned upon acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or using our sales features, you engage in our «Service» and agree to be bound by the following terms and conditions («TERMS», «SERVICE CONDITIONS», “TERMS AND CONDITIONS” interchangeably), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Service Conditions apply to all users of the site, including but not limited to users who are browsers, vendors, customers, merchants, and/or content contributors.

Please read these SERVICE TERMS AND CONDITIONS carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Service Conditions. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services. If these service conditions are considered an o er, acceptance is expressly limited to them.

Any new feature or tool added to the current store will also be subject to the Service Conditions. You can review the most current version of the Service Conditions at any time on this page. We reserve the right to update, change or replace any part of these Service Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Eligibility requirements

To be eligible to request a refund, you must meet the following requirements:

1.1. The request must be submitted within the refund period specified, which may vary depending on each event´s  policies and will be indicated in the event description on TreeTicket.

1.2. The request must be made by the person who made the original purchase and must include the necessary information to identify the transaction, such as the order number or the confirmation code.

1.3. The request must comply with the terms and conditions set by the event organizer, which may include specific refund policies.

1.4. Canceled or rescheduled events: In the event that an event is canceled or rescheduled, different options may apply according to the event organizer’s decision. TreeTicket will work closely with the organizer to facilitate refunds in accordance with the established policies. Information regarding refund options will be available in the event description, and you will be notified via email in case of event changes.

1.5. Reasons for requesting a refund: In addition to canceled or rescheduled events, other common reasons for requesting a refund may include changes in attendee plans, illness or injuries, technical issues with the purchase, or any unforeseen circumstance preventing attendance. Each request will be evaluated on a case-by-case basis.

Refund Request Process
2.1. To request a refund, you must contact our customer service team. Contact details can be found on our website or in the purchase confirmation email you received.2.2. Provide the necessary information to identify the transaction, such as the order number or
confirmation code, along with a clear and detailed description of the reason for your refund request.

2.3. Our customer service team will review your request and contact you to inform you of the eligibility of your request and the next steps.

2.2. Sharing information with third parties: We may share your personal information with third parties when necessary to facilitate ticket sales and process payments, such as event organizers and payment service providers. However, we will never sell or rent your personal information
to third parties for marketing purposes without your express consent.

4.1. All refunds or money returns will be applied to the card used for the purchase.

4.2. If your refund request is approved, we will strive to process the refund as soon as possible. However, proccesing times may vary depending on the payment method used and the payment processor involved.

4.3. Depending on the circumstances and the event organizer’s policies, the refund may be issued fully or partially, deducting potential service charges and administrative fees.

TreeTicket´s Terms and Conditions of Sale apply to all purchases made on www.treeticket.com, except when an event organizer chooses to apply a custom refund policy for an Event. In such cases, the replacement terms will be displayed at the time of purchase and will only override TreeTicket´s terms regarding refunds. In no case will an event  organizer’s custom refund policy be valid if it seeks to tranfer any refund responsibility to TreeTicket.

We appreciate your review of our terms and conditions of service. At TreeTicket, we value your commitment and are dedicated to providing an efficient and enjoyable ticket purchasing experience

For any additional inquiries or assistance, please contact our customer service team. We are available to provide the necessary support and ensure your experience is satisfactory.

Thank you for choosing TreeTicket, the ticket sales platform that combines the convenience of online shopping with a firm commitment to environmental sustainability. Your support not only allows you to enjoy exceptional events but also contributes to our mission of reforesting the planet. We value your participation in our Tree-planting initiative and hope you enjoy the events you have selected.

If you have any questions or concerns about our Refund Policy or need to request a refund, please contact us using the details provided below:

– Email: [email protected]

– Phone: (+506) 8937-8989

Thank you for using TreeTicket. We are committed to providing you with a transparent and satisfying experience when purchasing tickets through our platform.